Coordination, planning and monitoring of the repair process of returned products. Develop and maintain repair schedules, task assignments and allocation of resources and equipment to ensure optimum performance and compliance with departmental commitments. Ensures that the repair process is documented and correctly followed in order to guarantee repair quality. Analyze and continuously search to improve the repair process by upgrading the repair service level and processes. Participate in projects to reduce end-to-end supply chain costs through internal and external repair assessments.