Business Operations Sr Mngr: Global Shared Servic...

Job Code: CHQ09091001

Summary:

• This position will initially report to the Director and be responsible for the business operations department of the Global Shared Service Center-North America and also provide support to other Harris global operations.


• The GSS-NA center currently includes Accounts Payable, Asset Management, Payroll and Timekeeping, Travel Reservations and Reimbursement, and Travel Card administration.   


• The continued evolution will be to transition the Global Shared Services-NA Center from a Transactional service to a Value Added service by expanding the scope of the shared service center responsibilities and assisting with developing relationships with the recently implemented EMEA shared service center and the current implementation of an ASIAPAC shared service center. 


• The Global Shared Services-NA Director is currently responsible for building, optimizing and aligning the shared services team.  The team currently totals approximately 65 professionals.   As new services are added, the team will also expand.   Two managers currently report directly to this Director including the Manager Assets and Accounts Payable/Daily Operations, and Manager ERC (Employee Reimbursement Center).

Job Description:

• Works with management team to identify, plan for and develop strategies, services and activities to build the infrastructure to support current and future customer needs globally.


• Assist with global accounting and budgeting oversight and consolidation wherever applicable.


• Responsible for the identification, evaluation and analysis of process improvements and leading the Process Improvement Project Management position through implementation, potentially globally.


• Lead customer satisfaction through identification of needs, surveys, analysis and recommendations for improvements in delivery and measurements.


• Adapts to flexible work assignments as new business is obtained or department requirements vary.


• Oversight of four direct reports in areas of operational expertise: process improvements, budgets, customer analytics, performance measurement analysis, fraud control and IT business requirements and project management.


• Strategically prioritize support work and projects to align with overall department goals and strategies.


• Partner closely with manager of AP/Assets and Travel/ Payroll to ensure implementation of new processes and measurements.


• Develop roadmap to expand scope of financial shared services to include additional processes and business units. 

Qualifications:

• Bachelor’s degree required in Accounting with international accounting experience and/or international business background.  5 to 10 years experience in managing people and running an operational function in an operational or a finance function, preferably a shared services environment. 


• Experience in leading accounting oversight and the financial analysis in areas of budgeting, pricing models, business case analysis, and cost/benefit models.


• Experience with process improvement methodology and a champion of seeking improvements. 


• Willing to travel internationally and relocate.

Preferred Additional Skills:

• MBA preferred, PMP certification a plus.


• Experience in leadership of a finance or accounting team a plus, especially in a shared services center.


• Ability to perform in a project / team environment.


• Strong strategic agility, process engineering, and people management skills.


• Dedicated and experienced in meeting the expectations and requirements of multiple internal and external customers; establishes and maintains effective relationships with customers and gains their trust and respect.


• Experience in operations and management with the ability to attract, retain and motivate people.


• Broad thinker able to quickly learn new concepts and research topics.


• Strong communication skills with ability to present concisely and descriptively in both oral and written format to all levels of management.


• Action oriented; willing to tackle the unknown and seek out collaboration from co-process owners.


• High-caliber individual with strong attention to detail.


• Pursues tasks with energy, drive, and a need to finish especially in the face of resistance or setbacks.


• Strong negotiation skills desired.

Please be aware that many of our positions require a security clearance, or the ability to obtain one. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.