Director of Project Management Operations

The PMO Director is responsible for the management and execution of IT projects while minimizing risk and ensuring adherence to established processes, methodologies, and software tools. The PMO Director will also have responsibility for the IT project portfolio, ensuring IT requests are assessed, prioritized and scheduled appropriately. The position requires significant business experience, know-how to build best practices, leadership qualities that both IT and business management respect, and planning and organizational skills. The PMO Director leads the PMO and develops the Project Management team so that the company enjoys superior performance from Information Solutions.

1. Enhance and maintain a practical and standardized project management process with common terminology that can be applied consistently across all projects with common tools.
2. Clarify the role and optimize the value of project managers consistent with the expectations of the organization.
3. Monitor and maintain a high level of customer satisfaction with all PMO deliverables.
4. Maintain clear client visibility into project progress and periodically report PMO performance to executives using industry accepted metrics.
5. Coordinate with the project management team to identify and assess the ongoing progress of projects that have issues that need to be escalated.
6. Recruit and maintain skilled staff that display the core competencies of good project managers/business analysts and provide growth opportunities by establishing career paths/skill levels for the PMO staff.
7. Establish an environment for mentoring, team building, and continuous improvement using tools like lessons learned and best practices.
8. Establish an effective Quality Assurance function that brings recognized value to the IT organization.
9. Develop and implement strategic objectives for practices that are aligned with the company’s strategic initiatives.
10. Ensure engagement reviews and quality assurance procedures are administered for all project management initiatives.
11. Meet with business & IT to obtain feedback on PMO processes and templates to ensure collaboration among all engaged parties.

• Bachelor Degree
• PMP Certification/License
• 10+ years of experience in a relevant project management environment, including a minimum of 4 years in a management level position
• Experience working with application development, project management, and management practices
• Strong leadership, facilitation, strategic thinking, problem solving, decision making, interpersonal, negotiation and analytical skills
• Excellent verbal and written communications skills
• Experience presenting to large audiences
• Experience motivating teams and managing conflict