General Manager

General Summary: Operational leader responsible for profit and loss and the attainment of long-range objectives for Shared Hosting and Small businesses.
Responsible for executing on the strategic direction by managing the organization¹s day to day operations.


Essential Duties and Responsibilities:


1.    Establishes budgets, long-range objectives and criteria for monitoring
progress and measuring success of Shared Hosting and Small Business.

2.    Establishes low-cost strategies that reduce operating and capital
expenditures to maximize cash flow of the existing Shared Hosting and Small business customer base.

3.    Works collaboratively across business functions to develop and deploy
economical programs to satisfy the requirements of the Shared Hosting and Small business customer, and minimize churn.

4.    Directs, coordinates, monitors, and reports on activities performed by
Engineering, Operations, IT, Customer Care, and Finance in support of the Shared Hosting and Small Business customer base.

5.    Implements and oversees third-party vendor and professional services
arrangements in support of Shared Hosting and Small Business customers.

6.    Develops and communicates operational metrics and performance results.

7.    Measures deliverables against established goals and metrics, and
establishes functional objectives and plan to achieve results.

8.    Provides direction and leadership to Shared Hosting and Small Business
team members.

Operating Systems
€    Microsoft Office

Other Job Specific Skills
€     Business Administration
€    Organizational Leadership
€    Strategic Thinking
€    Customer Management


Minimum Qualifications:
€    Education: Bachelor¹s Degree; Master¹s Degree preferred
€    Relevant Work Experience: 10 ­ 15 years of relevant Telecom work
experience; a minimum of 7 years senior management experience, including operational management of a small business or division of a medium to large size business; experience with customer maintenance, customer management, and managing P&L.
€    Supervise Staff, YES

Sr. Management in Finance, Marketing, and Customer Care