Director of Field Operations

Description

Gather round the good stuff with a career at Pizza Hut!  This is a place where great people are in great company!

The Pizza Hut Operations team is looking for high-potential results oriented leadership candidates to manage the strategic and day-to-day operations of multiple P&Ls.  The Director of Field Operations will be a high energy individual that is responsible for delivering the short and long-term sales and profit results of restaurants through operational excellence, customer service and people development.  The role will serve as a key liaison between Pizza Hut’s senior leadership team and field management.  

Direct Responsibilities

People Grower 

• Develops clear, visionary goals for their function or organization that inspires the team to push for breakthrough thinking and helps others to see their personal line of sight to that vision

• Ensures that the performance planning and assessment process is followed for all employees within the organization




• Mentors high potential individuals, with emphasis on meeting staffing needs and diversity targets




• Leads the succession planning process and participates in regional succession planning process (performance calibration, talent review)




• Ensures that people practices are followed within the organization (i.e. quality hiring, management selection, training certifications, HR policies, labor laws, security and safety procedures)

Business Acumen

• Predicts performance and sets priorities using seasonal patterns, trends and best practices




• Collaborates with Restaurant Managers to develop annual business forecast for restaurants.  Establishes revenue, cost and profit targets




• Responsible and accountable for established financial targets for restaurants




• Coaches the team to use data & relevant resources to anticipate & drive needed change




• Readily adapts to change, provides change leadership, and takes calculated risks




• Coaches and holds others accountable for knowing the details of their business

Role Models Customer Mania

• Models a sense of urgency and focuses on excellence in order to achieve results that impact the customer




• Sets clear service goals & holds team accountable.  Seeks ways to raise performance levels

• Brings awareness & coaches all teams on service opportunities.  Addresses root cause issues




• Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.




• Has intense passion to seek out, listen & respond to the voice of the customer




• Reviews customer based feedback (CHAMPS results and 1-800 calls) to assess trends / opportunities

Qualifications

• 5-10 years of business experience, multiple P&L management strongly preferred




• Ability to thrive in a dynamic and rapidly changing work environment




• Ability to motivate and persuade others




• Proven track record of leadership / people development throughout career




• Strong analytical and problem solving capabilities




• Must be comfortable working in a non-traditional work environment / non-traditional hours




• Must be able to build strong relationships with front line employees and restaurant managers




• Must be a Customer Maniac!  Daily interaction with customers will be need to improve operations and customer service




• MBA strongly preferred