Deployed Support Manager - HQ Track - Level III -- ...

General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs.

The Level 3 DSM Officer discipline is highly diverse, consisting of complex and responsible work requiring training in several mission support functional areas to develop considerable, general working knowledge and mission knowledge. Duties/Tasks and Responsibilities may vary depending upon assignment. It is preferable that incumbents be familiar with a relevant foreign language. The Level 3 DSM officer is expected to exercise independent judgment under the general supervision of a senior mission support officer or a mission manager, utilizing both established and exceptional policies, procedures and techniques.
Duties/Tasks and Responsibilities:

1. Integrates activities of multiple disciplines to build strategic plans and/or solutions, execute mission support functions, and/or resolve tactical issues and problems.

• Provides or directs others to provide assistance and instruction to customers on matters relating to four or more of the support disciplines as well as processes that are cross-functional disciplines.
• Coordinates work among several programs/issues/offices, to include other Directorates and Mission Support Offices.
• Synchronizes/integrates efforts of multiple teams for collaborative workflow.
• Prioritizes diverse tasks and supervises/monitors processing of high volumes of material in electronic or paper form.

2. Provides executive support to senior management and office programs.

• Presents clear and concise information in both written and oral formats, to include tasking and assimilating responses to complex senior management requirements; creating, editing, or assembling content for position papers and/or talking points; creating/editing/assembling and presenting informational briefings to diverse audiences; creating and maintaining internal communications media.
• Interprets or seeks interpretation of policy and regulation for office, Directorate or MSO issues. Crafts arguments for exceptional authorities.
• Represents the office in corporate forums (task forces, working groups, inter- or intra-Customer Boards, employee councils), contributes substantively to discussions and actions on behalf of senior management.
• Responsible for maintaining productive liaison relationships with other Community members. Serve as point of contact for working issues of common concern or mutual support, arranging visits and substantive briefings, briefing senior management on status of liaison relationships.


3. Provides leadership, supervision and development to assigned staff.

• May directly supervise employees working in one or more MSO functional areas: logistics, information management, information technology, human resources, training, security, contracts, production, travel, plans, finance, budget, and facilities management.
• Officers from other government agencies may supervise personnel who support multiple systems in human resources, training and development, security, contracting, procurement, finance, budget, plans, policy, communications, travel, and information.
• May directly supervise Front Office executive support staff.
• May make staffing and assignment decisions for the office.
• Provides guidance to less experienced employees.
• Serves as a role model for other DS officers.

4. Provides direction on contracting strategy and/or modifications to meet requirements; guides the completion of required documentation; leads the competitive evaluation process to identify qualified contractors; updates formal contact evaluation criteria and provides formal feedback; recommends contractor award and/or incentives.

5. Resource Management
• Tracks office budget execution for senior management.
• Contributes resource requirements to office budget formulation; may formulate and/or compile budget information for office.
• Recommends movement of funds within budget.
• Coordinates, verifies and monitors office Service Level Agreements with Working Capital Fund enterprises, or directly supervises officer who do so.
• Drafts, coordinates and/or reviews major program calls (e.g., CBJB/IPOM submissions) for office.

Officers physically deployed to positions in other Community organizations, must develop extensive knowledge of at least two sets of regulations, policies, processes, procedures, technology, tools, resources, and culture to perform the work. The employees focus and emphasis in these assignments is on responding to requirements in accordance with the technology and culture of the host organization, in addition to meeting the Agencys regulatory and business processes and requirements. The diverse customer base requires extensive knowledge of differing protocols for interacting with the military, Department of Defense (DoD), and Agency, and contractor populations. The positions may require knowledge and skills in multiple systems to perform or supervise admin functions in human resources, finance, contracts, logistics, security, and information handling. The internal managerial hierarchy may include officers who are from the military or from DoD civilian agencies; this may require the employee to apply additional knowledge and skill in competency areas, and exercise extensive knowledge and understanding of protocols surrounding rank and level, as pertinent to the host organizations hierarchy. This environment adds complexity to the work and requires higher levels of competency in areas of communicating, flexibility, versatility and adaptability.

Knowledge, Skills and Abilities:

• Demonstrates ability and willingness to supervise and perform a wide variety of tasks, change focus quickly, and adapt work habits/schedule to meet mission requirements.
• Pays attention to detail and shows excellent organizational skills.
• Displays good customer service skills; is able to offer assistance and instruction to customers on matters relating to four or more of the support disciplines.
• Demonstrates initiative by anticipating administrative or management issues and takes action to resolve.
• Demonstrates strong oral communication skills; is able to express complex thoughts and concepts clearly to diverse audiences, addressing varied levels of understanding.
• Demonstrates superior written communication skills; applies clear, appropriate and creative expression in writing complex text for cables, memoranda, and/or communications media.
• Demonstrates good management control, monitoring and following up on the work of others within and without supervisory scope, guiding people to task completion.
• Uses excellent judgment and demonstrates effective decision making skills.
• Demonstrates extensive ability to analyze and interpret complex data, policies.
• Establishes and maintains effective contacts across the component, Directorate, Customer, and community.
• Represents the office in corporate forums (e.g., inter- or intra-Customer Boards). Contributes substantively to discussions and actions on behalf of senior management.
• Maintains productive relationships with other government agencies, industry, academia, and/or service providers.
• Builds plans or solutions, executes mission support functions, and resolves tactical and increasingly strategic issues and problems.
• Demonstrates substantive knowledge of key regulations, policies, and procedures that guide what can and cannot be done in accomplishing the mission.
• Has a broad understanding of Agency mission, Directorate priorities, and unit goals and objectives in the context of Executive and Congressional objectives, and Community strategic direction.
• Demonstrates good organizational sensitivity (consideration of impact of actions and decisions).
• Demonstrates thorough knowledge of differing protocols for interacting with Agency and contractor populations.
• Demonstrates effective use of subordinates, to include establishing goals, allocating resources, managing workflow and developing employees.
• Familiarity with, or ability and willingness to learn, a relevant area language as necessary.
• Considerable knowledge of Contracting Officers Technical Representative concepts and principles.
• Working knowledge of Project Management concepts and principles.



A Bachelors Degree or an Associates Degree in business administration, public administration or communications and related subjects from an accredited institution,
Or
Experience may be substituted for education, with relevant training in the areas of program management, resource management, negotiation, counseling, leadership and management, communications, operational support, performance measurement and process improvement.

Training and certification to drive and assist disabled passengers being transported in specially equipped vehicles (ADA in the Workplace) is desired.


Experience: Eight to twelve years of progressively responsible customer experience.

Alternately,10 years of private industry, not-for-profit, or other government experience in fields related to business administration, customer service, retail sales, or marketing are applicable.


Must have active Top Secret/SCI with Lifestyle Polygraph clearance.