Change Manager for Large Complex Government Contra...

Job Description
These positions are responsible for managing all change requests. This includes logging the requests, classifying them, routing them to the proper organization, getting appropriate approvals and managing the change requests to the agreed timeframe for completion. Communication of Change Request status and escalations when necessary are also requirements of the position. These positions also require mid level technical and process knowledge so that accurate evaluation of incoming requests can be validated for completeness and evaluated for priority and routing. As the owners of the Change Management process and the results that flow from it, the Change Manager and Change Analyst must have excellent interpersonal skills, be adept in a multi-task environment and be effective with escalations and follow-through. These positions are responsible for change requests generated by corporate and agency users.
 Requirements
Requirements: 10 Years of Telecommunications Operational Experience A Successful Track Record with Escalations and Follow-Through Excellent Organizational Skills Strong Interpersonal Skills Responsibilities: Change Management Escalations SLA Compliance Tracking and Trending Process Evaluation and Improvements Communication of Results. Bachelors Degree ITIL Certification.