Performance Improvement Senior Manager - Change ...

Performance Improvement Senior Manager - Change Enablement - Atlanta-ATL0004U

Being part of a dynamic, growing organization offers an exciting career path full of opportunity. Ernst & Young Advisory Services is a $4 billion global practice, with 18,000 professionals. With an overall Advisory market of $150 billion, theres tremendous potential for growth - and were prepared to tap into that potential. Our Advisory team takes a strategic approach to helping clients improve and sustain their business performance. In todays complex business environment, that means understanding the relationship between risk and performance improvement, and applying our knowledge to help clients achieve their business objectives.

When youre on our Advisory team, you specialize in a particular competency - Risk, Performance Improvement, or IT Risk & Assurance. You also have the opportunity to work across disciplines with professionals who have broad industry sector experience and deep subject-matter knowledge. In Advisory, our growth strategy focuses on being account-centric, issue-based and competency-driven. Thats what differentiates Ernst & Young in the Advisory marketplace. 

Our Performance Improvement team is all about helping clients improve security and efficiency, while also reducing their costs. We help clients by delivering assessment, transformation and process efficiency solutions in specialty areas like finance, supply chain, IT Advisory, customer, people and organization change, strategic direction, and program management. 

The opportunity is now. If you are interested in being part of a dynamic team, serving clients and reaching your full potential - Ernst & Young Advisory Services is for you.

Change Enablement assists clients in successfully managing and sustaining people, process and/or technology change. This may include the identification and management of stakeholders, leadership development, organizational design, training, cultural assessment and development, talent management, workforce strategies, and planning and executing key communications. Services may include: development of driver-based business plans and operational models that address customer behavior (churn, referral, up-purchase), product profitability, credit and payment behavior, and pricing diagnostics.

We currently have a career opportunity for a Senior Manager to lead multiple client engagement teams and work with a wide variety of clients to deliver professional services. The Senior Manager is responsible for business development activities on strategic priority accounts.

Responsibilities

Develop and maintain productive relationships with client management. Collaborate to plan engagement objectives and a strategy that addresses risk and performance improvement. Manage expectations of service delivery. Stay informed of business/economic developments and their impact to the client.

Demonstrate high levels of technical and professional knowledge and quickly assimilates new knowledge. Keep up-to-date with current developments and trends in advisory services capabilities and industry knowledge.

Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve a high quality deliverables and within expected timeframes and on budget. Monitor progress, manage risk and confirm key stakeholders are kept informed about progress and expected outcomes.

Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment.

Commit to developing knowledge, continue to learn and share knowledge with clients and team members. Respect/protect client information.

Generate new business opportunities. Understand Ernst & Young and its service lines and actively assess/present ways to bring value to clients. Develop long-term client relationships and networks. Develop relationships with other Ernst & Young team members across all practices to serve client needs.

To qualify, candidates must have:

• a bachelors degree and approximately 8 years of related work experience; or a masters degree and approximately 7 years of related work experience
• a degree with an emphasis in Business, Human Resources, Psychology, Finance, Accounting, Statistics, Economics, MIS (business perspective); Masters degree is preferred
• approximately 7 years of experience in providing advisory services in change enablement areas including: Leadership Development, Stakeholder Management, Communications, Organizational Design, Training, Governance, Workforce Strategies, Talent Management and Culture
• domain experience in Finance, Supply Chain and Customer Operations is preferred
• experience in selling and delivering projects that cover the full life-cycle of Assess, Design and Implementation support
• demonstrated record in driving revenue within existing clients and in developing new prospects at the "C" level of Fortune 500 companies
• experience in program management for large scale business transformation projects and programs
• work collaboratively in a team environment (knows when to lead and when to follow)
• experience leading and coaching executive clients
• practice development skills and experience
• experience managing staff on multiple projects and providing direction to team members
• strong analytical and problem solving skills
• excellent oral and written communication skills
• high level of motivation and a self starting attitude
• ability to think outside of the box, thrive on new challenges
• strong work ethic
• willingness to travel on short notice to meet client needs; travel is estimated at 80%
• a valid U.S. drivers license
• a valid passport required; willingness and ability to travel internationally