Process Improvement Manager

VHA Inc., based in Irving, Texas, is a national health care provider alliance that provides an innovative approach to clinical improvement, industry-leading supply chain management services and supports the formation for regional and national networks to help members improve their clinical and economic performance. With 16 offices across the U.S., VHA has a track record of delivering proven results in serving 1,400 hospitals and more than 21,000 other health care providers.

Founded in 1977, we are dedicated to the success of not-for-profit, community-based health care. To help our members meet the needs of their communities, our mission is to improve members’ clinical and economic performance. We deliver on our mission by providing industry-leading clinical improvement services, supply chain management services and facilitating the development of member networks to drive sustainable results. 

• Provide direction in the development and implementation of data collection and repeatable process systems.
• Complete cross functional high impact projects
• Provide leadership in implementation and improvement of company process improvement efforts leading to superior business results.
• Lead, coach, instruct, and develop process owners and improvement teams in the definition, documentation, measurement, analysis, improvement and control of business processes.
• Gather, analyze, and present company performance data to identify opportunities for improvements related to key company objectives.
• Guide and direct members of other departments in implementing changes to improve performance.
• Coach process leaders on developing appropriate leadership techniques to achieve goals.

Requirements

• 5 -7 years business experience with at least 3 years directly responsible for process improvement and/or quality.
• Hospital Service industry experience preferred
• Accredited Lean and Six Sigma practitioner (Black Belt or equivalent)
• Heavy usage of Lean and Six Sigma to improve processes and coach others.
• Involvement in PI deployment across organizations
• Leadership: Proven effectiveness at working directly with senior organizational leadership as well as front-line staff.
• Communication/Negotiation Skills: Excellent verbal and written communication skills required
• Ability to communicate with all levels of management
• Experience with Baldrige, Six Sigma, and Lean preferred